Worry-Free Delivery
Worry-Free Delivery
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Get full refund protection against shipping delays, loss, damage, and theft.
- Loss: Claim the full value of your purchase if your domestic package isn’t delivered within 30 days of fulfillment (60 days for international packages).
- Arrival delay: Claim $5 if your domestic package isn’t delivered within 10 days (30 days for international packages).
- Damage: Claim up to the full value of your purchase if your package is damaged in transit.
- Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier’s “delivered” update.
Note: Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, and shouldn't be purchased separately..
WHY MADE BY FREY
WHY MADE BY FREY
Frey makes each piece the way she’d want it for herself. She chooses fabrics and details carefully, tests them, and refines designs based on real feedback.
Every item is handmade in small batches by Frey and a few women artisans — most of them moms — who sew with patience, care, and attention to the little things that make each piece feel alive.
These are small treasures meant to be used, carried, and loved every day. They show what thoughtful, handwork can bring to everyday life — warmth, personality, and a touch of joy.
توصيل
توصيل
· الشحن القياسي : 6.99 دولارًا أمريكيًا/الطلب | 7-15 يوم عمل
· الشحن السريع : 9.99 دولارًا أمريكيًا/الطلب | 5-8 أيام عمل
· شحن قياسي مجاني للطلبات التي تزيد قيمتها عن 75 دولارًا أمريكيًا؛ يمكنك الترقية إلى خدمة Express مقابل 5.99 دولارًا أمريكيًا
HELP & SUPPORT
HELP & SUPPORT
Have any questions? Feel free to email shop@madebyfrey.com — happy to help!
PACKAGING
PACKAGING
For fragile items, we use sturdy shipping boxes to prevent damage. For other products, bright yellow bubble mailers are used to help reduce the risk of loss during transit. Even small boxes are often placed inside an extra yellow bubble mailer to further lower the chance of them getting lost.
Packaging is always being refined — the goal is to protect items without overpacking, keeping them safe while minimizing loss.
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