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Do you ship to my country?

Yes, we ship to most countries worldwide! If you're not sure whether we deliver to your area, just send us an email at shop@madebyfrey.com — we're happy to check for you.

How much does shipping cost?

The checkout page will automatically calculate the corresponding shipping fee based on the product price.

Standard Shipping: 6.99$
Express Shipping: 9.99$ 

Orders over 99$ get free Standard Shipping. You can add 5.99$ to upgrade to Express Shipping

How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

Processing Time

· Normally 0-3 business days

· During high demand: May extend to 5-8 business days
→ If delayed, we’ll email you immediately

Shipping Time

· Standard: 7-15 business days

· Express: 5-8 business days

Note: Excludes customs, weekends, holidays & unforeseen delays

How can I track my order?

Once your order is shipped, we will send you an email with the tracking information. Please allow 1-2 business days for tracking details to be available. You can track your order on www.17track.net.

What if the package doesn’t arrive?

We track all shipments and will intervene if your package stalls for 7+ days. IF YOU SEE EITHER:
① No movement for 7+ days OR
② No delivery after 60 days total
→ EMAIL US IMMEDIATELY at shop@madebyfrey.com.
We resolve lost packages (free reship/refund) and pressure carriers for delays. (Customs delays excluded)